Previously, logic rules only applied when a form was first submitted.
However, many workflows require actions based on updates rather than new submissions.
You can automate actions whenever a response is modified, reducing manual intervention and improving efficiency.
How to use "On Update" logic in Formaloo
You can add "On Update" logic the same way you configure submission-based logic:
Go to your form’s advanced logic settings.
Click the "On Update" tab (next to "On Submit").
Set up a condition based on the response update.
Define the action that should occur when the condition is met.
Save and test your workflow!
Examples of "On Update" logic in action
📌 Example 1: Escalating support tickets
A customer support team uses a ticketing system in Formaloo.
When the status of a ticket is updated to "Resolved", the system automatically:
✅ Sends an email notification to the submitter.
🚀 How to set it up:
If "Status" is updated to "Resolved" ✅
Then send an email to the Submitter
This ensures that the customer is notified immediately when their issue is resolved, improving communication and customer satisfaction.
🧩 Template:
For a ready-made solution, you can use this Support ticket portal template to manage customer inquiries and automate ticket status updates. Customize it to streamline support workflows, notify users of status changes, and track issue resolutions effortlessly. 🚀
📌 Example 2: Notifying assigned team members on task updates
A project manager uses Formaloo’s project tracking system to manage tasks. When a task is assigned to a specific team member, the system automatically:
✅ Sends an email notification to the assigned team member.
🚀 How to set it up:
If "Assigned To" is updated to John Doe
Then send an email to John Doe’s email
This ensures that team members are notified in real-time when they are assigned to new tasks, helping them stay on track with their responsibilities.
🧩 Template:
For a ready-made solution, you can use this Project tracking & task management template to manage task assignments efficiently.
Customize it to notify team members, update task statuses, and improve project collaboration. 🚀
📌 Example 3: Automating external workflows with webhooks
A business uses Formaloo’s logic system to track project tasks. When a task’s status is updated to "Completed", a webhook is triggered to:
✅ Send task details to an external system (e.g., a project management tool, Slack, or a database).
✅ Automate further actions like marking the task as done in another platform.
🚀 How to set it up:
If "Status" is updated to "Completed" ✅
Then call a Webhook
Select an existing webhook or connect to a new webhook
This enables seamless integration with external apps, ensuring that completed tasks trigger the next steps in your workflow automatically.
📌 Example 4: Sending slack notifications for task updates
A project team uses Slack for communication. When a task’s status is updated to "To Do", a message is sent to a Slack channel to notify the team.
✅ Automatically notify a Slack channel about new or updated tasks.
✅ Improve collaboration by keeping the team updated in real-time.
🚀 How to set it up:
If "Status" is updated to "To Do"
Then send a Slack message to a specific channel
📌 Example 5: Automatically assigning tasks based on priority
A customer support team assigns high-priority tickets to a specific agent automatically.
✅ If a ticket’s priority is set to "High", it is automatically assigned to Jane Smith.
✅ Eliminates manual task assignment, ensuring urgent tasks are handled promptly.
🚀 How to set it up:
If "Priority Level" is updated to "High" 🔴
Then assign the ticket to Jane Smith
🔗 🧩 Template: Support Ticket Portal
The "On Update" logic trigger saves time, reduces manual intervention, and ensures real-time automation for businesses.
Whether you're managing support tickets, task assignments, Slack notifications, or external integrations, "On Update" logic makes your workflow faster, smarter, and more automated.