Sometimes a form looks like it’s not accepting input: you type in a field, but the characters don’t appear, as if the text is invisible.
This is almost always caused by the field’s answer background being fully opaque, which visually covers the typed text.
The good news is that it’s only a display issue – responses are still saved correctly. Here’s how to adjust the setting and make the text visible again.
What causes this
This happens when Answer background color is set to a fully solid color with 100% opacity. At full opacity, that background can visually cover the input text layer, so typed text looks invisible.
How to fix it
Open your form in the Form editor
Go to Design
Scroll down to Answer background color
Reduce the opacity
A good starting point is 50–60% opacity. You can also adjust the background color itself until it looks the way you want with the adjusted opacity.
As soon as you lower the opacity, the typed text should become visible immediately:
Important note
This issue is purely visual. Typed input is still saved correctly, and submissions are not affected.
Still not fixed?
If the text is still not visible after lowering the answer background opacity, double-check:
the Answers color in Design settings (it may match the background)
any Custom CSS applied to the fields